Sadly Jack, this link requires a Facebook account. Maybe you could lessen the restrictions slightly for those of us who refuse to have one please?
Here is a copy of the text:
EPL CHAT & MESSAGE # 009
"What to do when Chat stops working"
Jack Luyt ARE YOU HAVING PROBLEMS WITH CHAT NOT OPENING?
This is a known problem – and is caused most likely by a problem with your WiFi Router.
The Chat Module of Elvenar uses virtual port 8080 on your Router.
If the rest of the game works normally – then look no further than your Internet settings!
The most common case is that, if there are several other devices in your house using the Router, the port may be 'captured' by one of them – and then Chat will not work.
HOW TO FIX IT
If you are not knowledgeable about IT – get someone who is! Fiddling with your Router settings may crash your Internet entirely.
1. Simple things you can try first
– clear your browser and flash caches; close all other tabs on your computer
- resize your browser window so it is a little smaller than normal
- go to the Flash Player Control Panel and increase the amount of space for Flash to store stuff to maximum.
2. Unplug your Router at the wall. Turn off all devices in the house that use WiFi
3. Reset the Router.
4. Turn on your Elvenar game only – leave TV and other PC's / smartphones turned off.
5. Chat should work!
6. Turn on the other devices one by one – and see which one re-captures the port. If you know what you are doing, you can manually re-set the port.
7. Many ISP's give you a cheap and nasty Router – consider upgrading to a better one (borrow one first if possible, to save un-needed expenditure)
8. Call an IT person if none of this works!!