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Open chat not working, frequent connection issues

Discussion in 'Found a bug?' started by Miraculix, Jan 3, 2019.

  1. Miraculix

    Miraculix New Member

    Joined:
    Apr 5, 2018
    Win10, latest firefox, chrome, IE, Opera

    the chat is not working for at least 3 days by now
    same time appears the message:

    quote
    "Connection issue
    It's currently impossible to receive any instant updates of information in the game. We're working on reestablishing the connection as soon as possible."
    unquote

    sometimes within seconds but the latest after a minute.
    by clicking "retry" I can continue to play the game but that's highly annoying!

    I've tried several browsers, no difference at all.
    hopefully you are working on that problem already?
     
  2. BBsAmazon

    BBsAmazon New Member

    Joined:
    Nov 5, 2017
    I think this is a known issue because I sent in a ticket for the same thing when it first started happening.

    I don't think this is a chat issue and it's been a few months since this error started occurring. It only happens when you're on a PC, not on mobile.
     
    Last edited by a moderator: Jan 13, 2019
  3. Ashrem

    Ashrem Well-Known Member

    Joined:
    Nov 6, 2016
    I'm not feeling up to a search for details, but in the past many (not all) people have found this to be related to their service provider in some way. I know I was able to get around it by using a VPN. I realize that's not an option for everyone, because they can be costly, but it indicates that it might be a difficult bug to squash.
     
  4. Miraculix

    Miraculix New Member

    Joined:
    Apr 5, 2018
    everything worked for me before I've posted my message. No changes at all from my side (same computer, provider system, browser, …). So inno must have changed something. My solution for the moment is to not use my popup-blocker (proxomitron) anymore to make the game functional again.
    Normally I just would stop playing if a game provider is acting that way and possibly I will do that if there's no change from inno soon.
     
  5. Ashrem

    Ashrem Well-Known Member

    Joined:
    Nov 6, 2016
    It isn't happening to everyone, which makes it hard to troubleshoot, even if it is something the program is doing wrong rather than an issue with the network.
     
  6. Miraculix

    Miraculix New Member

    Joined:
    Apr 5, 2018
    true, not everyone is using an advertising blocker or even know about. Today I've tried several more adjustments without any luck. The moment I activate proxomitron the chat is not available any more and frequent connection issues are starting.
     
  7. Ashrem

    Ashrem Well-Known Member

    Joined:
    Nov 6, 2016
    In case it gives you a hint, here's Mykan's post about one common cause being that port 8080 is blocked because another device in the house has captured it. I know there are other spots where other suggestions are available
     

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