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Open City background turns black on Android app

Discussion in 'Found a bug?' started by Jonquilla, Jul 16, 2018.

  1. Jonquilla

    Jonquilla New Member

    Joined:
    Jul 14, 2018
    Game version: See screenshots [​IMG]
    [​IMG]

    Game world:
    Felyndral
    Browser + version: N/A
    Flash Player version: N/A
    Operating System: Android 7.0 M8992_1255331.29.01.88.09R SUPER_NA
    Screen resolution: Moto X Pure
    Account name: Jonquilla
    Humans or Elves: (what does this question mean?)

    Reproducibility: 4/5 : Happens multiple times per day, but not reproducible.


    This is an intermittent bug and I cannot reproduce it. I attach screenshots. At least once per day, I click back to my Elvenar city and the entire background is black. In particular, I can't see the Elvenstock festival or any of the borders of my city. To fix this, I have to manually stop the app.
     
  2. Daystreamer777

    Daystreamer777 New Member

    Joined:
    Jul 17, 2018
    I also have the exact same issue...
     
  3. samidodamage

    samidodamage Well-Known Member

    Joined:
    Mar 27, 2017
    Just asking if you are playing as an elf or as a human. From your screenshots, you play as an elf.
     
  4. Jonquilla

    Jonquilla New Member

    Joined:
    Jul 14, 2018
    Ohhh. Thank you.
     
    samidodamage likes this.
  5. MoonlitRose

    MoonlitRose
    Senior Forum Moderator

    Joined:
    Jul 31, 2016
    Please send a ticket with a screen shot in. Thank you!
     
  6. Jonquilla

    Jonquilla New Member

    Joined:
    Jul 14, 2018
    How do I submit a ticket? It isn't pinned on this forum.
     
  7. samidodamage

    samidodamage Well-Known Member

    Joined:
    Mar 27, 2017
    You submit a ticket in-game. Click the bottom right gear, then question mark on the bar that pops up. Or, right click on the game and select 'support' from the pop-up box.
     
    Aramina likes this.
  8. Xelenia

    Xelenia
    Senior Forum Moderator
    Elvenar Team

    Joined:
    Oct 28, 2017
    This is a known issue, has been going on for several update now. I will see if there is an official ticket number and update the thread accordingly.

    Thanks!
     
    samidodamage likes this.
  9. SpeaksWithStone

    SpeaksWithStone New Member

    Joined:
    Dec 9, 2018
    This is still a problem as I get this most of the time when I log in. I can sometimes reboot my tablet and it shows the correct background, but most of the time it doesn't. I can't interact with this event much at all.
     
    samidodamage and shimmerfly like this.
  10. Enevhar Aldarion

    Enevhar Aldarion Well-Known Member

    Joined:
    Nov 29, 2016
    The only time this has happened to me is right after downloading a new update, and only when not on wi-fi when updating. So it may have something to do with data being corrupted by the slower download rate from cell service. But once I exit the game and reload, even when not on wi-fi, it almost always works normally for me.
     
    Last edited: Dec 25, 2018
  11. Enevhar Aldarion

    Enevhar Aldarion Well-Known Member

    Joined:
    Nov 29, 2016
    To add a little more info to my previous post, this has happened on my tablet more often than on my phone. My tablet only has 1GB of RAM, while my phone has 1.5 GB, so maybe this is RAM-based and there are apps running in the background that are using your resources, thus not letting the city load in properly?
     
  12. BBsAmazon

    BBsAmazon New Member

    Joined:
    Nov 5, 2017
    I don't think this is the case, because it will happen to me when I'm on my iPad (first iteration of iPad Pro 12.9") right in the middle of playing the game, when I'm connected to wi-fi in my home! Usually, though, all I have to do is log out and log back in - which isn't as much of a pain as it used to be, LOL.
     
  13. BBsAmazon

    BBsAmazon New Member

    Joined:
    Nov 5, 2017
    Not likely - I have 256GB total storage space on my iPad with 102.5 GB available and it still happens somewhat infrequently.
     
  14. Enevhar Aldarion

    Enevhar Aldarion Well-Known Member

    Joined:
    Nov 29, 2016
    Storage is not RAM.
     

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