Connection issues

[helya]

In case you haven't noticed Elvenar is down. Some players are getting site can't load, and some are getting connectivity issue warnings. We've called the developers and they are working on it right now. Hopefully, they'll get us back up soon.

**This issue is now resolved. PC players may have to clear their cache and restart their browser to be able to enter the game again.

 

[Huor]

Thank you for all your help!

 

[mikeledo]

Want to see my shocked face?

 

[MagicPagan]

Want to see my shocked face?

LOL

 

[Darth Lothlorien]

LOL

@helya "Of All The Gin Joints In All The Towns In All The World..." well hello stranger still getting saddled with trying 2 solve the world's problems, eh? so much for that quest hotfix patch thingy

 

[helya]

Update: there was a power outage in our data center in the US. We are working on restarting the servers, and bringing everything back up.

 

[Rugbug]

Do they use the Tesla Power WALL????....

 

[Momonar]

We need MORE POWER!
(our amps go to 11...)

 

[rickyht]

Maybe they're using wind or solar power. Are they located in Texas or California?

 

[rickyht]

or maybe they generate electricity using gasoline powered generators and can't afford the cost of gas in the great new Green deal Biden economy

 

[rickyht]

guess I was wrong, just got back up and running

 

[Regnad]

Frickin Orcs digging through the servers again

 

[DeletedUser29399]

Went down right in middle of collecting for quest. Hopefully it will count and I can move onto next quest. Otherwise I will have to start over and that will put me a day behind. Hope it’s fixed soon.

 

[Darth Lothlorien]

WAY TO GO SCOTTY! back up n running!

 

[OIM20]

Thank you all for your quick response! *puts out platter with all the sweets and other assorted goodies*

 

[helya]

We should all be back now. I'm taking the entire platter of sweets all for myself before @SoggyShorts gets his fingers on them.

 

[Darth Lothlorien]

 

[helya]

Went down right in middle of collecting for quest. Hopefully it will count and I can move onto next quest. Otherwise I will have to start over and that will put me a day behind. Hope it’s fixed soon.

let me know how you fare.

 

[Player9999]

We should all be back now. I'm taking the entire platter of sweets all for myself before @SoggyShorts gets his fingers on them.

Let Soggy get them too close, and we might all get stuck with Tomato infused sweets? Or just that hue? ;-)

Does Inno have a US data center currently? What's the topology like for US subdomains now?

When Inno dropped the Volico Miami CoLo presence for US servers and moved them to Artfiles, LLC/Raxx-DE in Hamburg, closer to Inno and the older Artfiles New Media GmBH site, city load times got way slower, beyond anything the moderate increase in fiber circuits latency could explain. That in turn really discouraged city visits to look around, give help, etc, and pushed use of the mobile-driven quick-help menus thenjust recently passed over to desktop/browser.

I see some signs of San Diego Artfiles presence and IP's lately, as if perhaps there's now a more complex caching and CDN network structure present? 29 load modules is around double what the game used to require, as if things are too complicated to work in reasonable load speeds?

Where was today's actual power loss? I'd heard rumors that data centers are these places with investments in massive high end UPS capacity and diesel generators, except in places with windmills, or reverse-Tesla systems that use hundreds of Elon Musk clones running treadmills?

 

[Player9999]

Elvenar is too trivial to be tracked by major services with historic records (it can be checked with current status only sites), but FoE was also out today:

FoE Down Detector