Did not receive troops from package

[Cat9Tails]

Although I got a confirmation message from INNO, the troops did not appear in my army camp in Arendyll, although they did appear in other world. Anyone else experience this?

 

[Enevhar Aldarion]

I think all these package offers are valid in only one city. Even if you have a city on all 8 servers, they will only go to the city you were in when you made the purchase. If you want them in more than one city, I believe you have to buy them separately in each city. If you feel cheated by this, you can try contacting Support and see if you can get a refund.

 

[Cat9Tails]

I did buy them separately in each city, and received confirmations in each city. I only got troops in one. Support has responded, so I’m hopeful they will get to resolved.

 

[helya]

Please contact support so they can check your account. Some players received troops from the wrong race. (anyone that is having this problem)

 

[Cat9Tails]

I have contacted them. I received no troops at all, not the ones for the wrong race. If it would be helpful, I can attach copies of the purchase confirmation emails.

 

[helya]

I have contacted them. I received no troops at all, not the ones for the wrong race. If it would be helpful, I can attach copies of the purchase confirmation emails.

you should be all set now