Elvenar bonus event gifts

[Deborah M]

I did not get my 100 Sun Flares event gift that come from Elvenar newsletter. Neither did a couple of family members. It made no sense It occurred to me that maybe verizon.net email was filtering them as junk before we even got the email in Outlook. As a bit of background, Verizon bought AOL a couple of years ago. They technically shut down Verizon email and moved all of the verizon.net email to AOL still keeping it as xxxxx@verizon.net. So last night I went into all of my family accounts, since they are subs of mine, on the AOL website. Sure enough, all email from Elvenar had been filtered as junk so we did not receive any of our Sun Flare gifts. In fact, there was even Phoenix event email. So this is a warning to anybody who has verizon.net email. You need to check your email on the AOL website.

@Fairy Dust I'm thinking maybe Elvenar can do something on their end about Verizon/AOL so that a potentially large portion of their players receive Elvenar email?

 

[NightshadeCS]

I received the 100 sun flares but missed out on the last couple of events (no essence, no snowflakes). I have Gmail and check it on the web, not a third party client. I chalked it up to bad luck and shrugged it off. I was still able to get my level 10 Fire Chicken last time, with an extra evolution to sit in my inventory and taunt me.

I don't know if there is some randomness to the special offer where it is not sent to everyone, or if there have been problems getting it to everyone.

It getting filtered as junk is annoying, but hopefully you have one of those buttons in your email that says "this is not junk," or something to that effect. Clicking on that for Elvenar emails should help resolve the issue for you. Maybe a computer guru can tell us if it is even possible for Elvenar to do anything to prevent emails getting filtered as junk. I think that it is probably up to us.

 

[Deborah M]

On my main city I have never missed the event gifts. I'm thinking that, probably for some other reason, I checked it on the website when Phoenix event was on. I did add Elvenar to my contacts in Outlook so hopefully that will solve the problem. We shall see. Outlook cannot be set up to receive gmail. Some security excuse I check that online occasionally anyway.

 

[Fayeanne]

My newsletter was also filtered to the spam folder by a server-side spam filter. Everyone who didn't receive the newsletter: definitely check your spam boxes, regardless of your email host. Check via webmail which usually will let you access the spam folder.

 

[DeletedUser4194]

@Fairy Dust I'm thinking maybe Elvenar can do something on their end about Verizon/AOL so that a potentially large portion of their players receive Elvenar email?

I'll be glad to pass that along! Thank you

 

[DeletedUser4070]

I never got my bonus sun flares either

 

[bkbajb]

Got mine right after the event started. Let Inno know. They do this for every event

 

[DeletedUser2959]

I have never, ever received any newsletter or bonus despite having communications enabled.

 

[Deborah M]

I have never, ever received any newsletter or bonus despite having communications enabled.

Have you checked your email on your providers website? That was my point. We didn't get it in Outlook and we didn't get it on our phones. The various Elvenar email was filtered out and in the junk folder online before ever attempting to send it through to us. We have always had communications enabled.

 

[Vergazi]

It may just be the case that if one has a history of spending X amount of money on D amount of diamonds that they offer 0 amount of freebies

 

[SoggyShorts]

It may just be the case that if one has a history of spending X amount of money on D amount of diamonds that they offer 0 amount of freebies

Well I have consistently spent $0 on 0 diamonds since I started and get the 100 sunflares/essence/snowflakes 100% of the time.

 

[Ashrem]

Well I have consistently spent $0 on 0 diamonds since I started and get the 100 sunflares/essence/snowflakes 100% of the time.

While I inconsistently spend $50-100 once or twice a year and get the offer every time except for the few months where I had communications turned off.

Just as a matter of anecdotal evidence, my university is stopping over 2 million emails from ever being seen by end users, while allowing through less than 40,000 each day. For every piece of email someone sees on our campus, approximately 98 others are never seen. Not even in their junk folder. If 20 people with your service provider played, quit playing, and marked messages as junk instead of unsubscribing, this could be you.