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Errors immediately after loading the game (Resolved)

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Risen Malchiah

Risen Malchiah

Well-Known Member
I currently can't play any of my cities on browser or on mobile. I get an error as soon as the city loads and then it restarts. The app is up to date and this error exists regardless of which browser I use. Anyone else having the same issue?

I have already submitted a ticket but just thought I'd see if this is affecting only me or anyone else.

EDIT: Issue is resolved and servers appear to be working again.
 
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DeletedUser15794

Guest
Same here. On all my worlds. Mobile and PC. I think they were doing an update and though they said the site would be down around 15 minutes, it has been a lot longer than that,
 
Deborah M

Deborah M

Oh Wise One
I just posted this in bug reporting "Both my husband & our niece are getting "sorry an internal error occurred. Please try again later." when they try to open their game. All they can get on mobile is the something went wrong message. Oddly enough mine seems to be working fine. All 3 accounts are on both US5 & US2 servers. Obviously they cannot put in a support ticket if they cannot get into the game. Not sure what to tell them to do."

I looked here first but didn't see anything. Wonder why nobody else reported it in bug reporting
 
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DeletedUser6788

Guest
Same, says it's an internal error. I can open and message my fellowship in chat, but the second I try to close out the error message, the tab reloads the game and comes back to the error again.
 

Heymrdiedier

Active Member
its because its related to the 100% diamond offer some of us got (or maybe not all got 100% but another number). Those who didnt get the offer work fine, but they also cannot purchase diamonds at the moment. So be assured its on their high priority list at the moment since it hurts their income :)
 
mikeledo

mikeledo

Well-Known Member
I tried to load the diamond page and got this:
Secure Connection Failed

The connection to the server was reset while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
 
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