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Game not loading

Discussion in 'Bug Reporting Archive 2019' started by Deborah M, May 14, 2019.

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  1. Deborah M

    Deborah M Well-Known Member

    Joined:
    Jan 29, 2018
    Both my husband & our niece are getting "sorry an internal error occurred. Please try again later." when they try to open their game. All they can get on mobile is the something went wrong message. Oddly enough mine seems to be working fine. All 3 accounts are on both US5 & US2 servers. Obviously they cannot put in a support ticket if they cannot get into the game. Not sure what to tell them to do.
     
    LilWolf De Lioncourt likes this.
  2. RockWren

    RockWren New Member

    Joined:
    Mar 20, 2018
    One of our accounts is having the same issue. Funny, the account that is having the issue is on US0, that email has a regular city account and a beta city account. Beta loaded just fine, but not the regular city. Sounds like the exact same problem. The person who uses that account logged on earlier today and didn't have any problems.
     
    LilWolf De Lioncourt likes this.
  3. Deborah M

    Deborah M Well-Known Member

    Joined:
    Jan 29, 2018
    There is a discussion on the Discussion forum so it is not isolated to any one apparent cause. Hope they fix it soon!
     
    LilWolf De Lioncourt likes this.
  4. Deborah M

    Deborah M Well-Known Member

    Joined:
    Jan 29, 2018
    They are both working now :D
     
    LilWolf De Lioncourt likes this.
  5. RockWren

    RockWren New Member

    Joined:
    Mar 20, 2018
    Yep, so is our account!
     
    LilWolf De Lioncourt likes this.
  6. samidodamage

    samidodamage Well-Known Member

    Joined:
    Mar 27, 2017
    In the future, if they cannot get in the game, but can get to the forums, there's a link to Support in the Quick Links box on the right at the top of the main forum page.
     
    Fairy Dust and Alpha Lyrae like this.

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