I'm really sorry folks, today has been one of those chaotic days where things crash at random and only in certain places, for certain people.
Pretty much everyone on the Elvenar team is running around with a broken throat after talking (increasingly loudly) at people trying to find out what is causing this and looking for a fix asap.
The timing was as bad as possible (bank holiday), but tis life so people are working through it. Unfortunately, I cannot report that the servers are still working properly as some tasks in the background have had to be disabled, once a solution is found I will let you know.
In the meantime, if you have problems loading the game, please do let us know in here. I'm using this thread as a primary point of contact (along with tickets) to get info on players who have problems, and what their problems are.