No hand to give neighborly help

[Darielle]

Game Version: v1.128.5
World: Sinya
PC version, HTML5, playing on Chrome
My game name: Darielle
Elves


When I went to my neighbor, Prince Anthony, to give him a bit of help, I saw that there was at first no buildings whatsoever. But then after I backed out and went back in, the buildings were back but there was no way to give neighborly help. As you can see from the screen shot, there is no hand ... either "live" or grayed out.

This is the only neighbor that I have seen this happen to, but I have not checked many others. EDIT: Now I have checked, and many other neighbors have no hand as well, so it is widespread.

 

[Revo1]

@Darielle IDK, I have not had this problem YET.

 

[Darielle]

@Darielle IDK, I have not had this problem YET.

Let's hope it's not widespread. My neighbors are going to wonder why I've stopped helping them, especially the little but active ones. I like to help them the most because they sure need the boost.

 

[Revo1]

Yeah, what does getting culture help do?

 

[Enevhar Aldarion]

I would never even know if this bug existed. In the browser, I only help anyone who I do not have to enter the city. And everyone else, I use the mobile app for their visits, where again, I do not have to enter the city for anyone.

 

[Revo1]

Yep.

 

[OIM20]

Yeah, what does getting culture help do?

If you look at the top of Darielle's screen capture, just to the left of the city name, you'll see a cloud with a sun peeking out. When you're in your own city, if you hover over that, you will see that there is a percentage given there - it's a boost for coins and supplies (from workshops and other buildings that give the same item as workshops, just for clarity). The guides all recommend aiming for a minimum of 125%, which the icon indicates Darielle has.

You can boost this percentage with the Ensorcelled Endowment enchantment (the purple hand holding spell) by 5%. That, however, requires one of your neighbors to 'help' on the building on which you place the EE. So if you're ever in someone's city helping and you see a culture building with white sparkles over it that isn't a pet building (because you can't feed and cast the EE - can't cast more than one spell per building at a time), and that particular building doesn't have helping hands on it, that's the one you should click to help the person out the most with their culture boost.

 

[Revo1]

If you look at the top of Darielle's screen capture, just to the left of the city name, you'll see a cloud with a sun peeking out. When you're in your own city, if you hover over that, you will see that there is a percentage given there - it's a boost for coins and supplies (from workshops and other buildings that give the same item as workshops, just for clarity). The guides all recommend aiming for a minimum of 125%, which the icon indicates Darielle has.

You can boost this percentage with the Ensorcelled Endowment enchantment (the purple hand holding spell) by 5%. That, however, requires one of your neighbors to 'help' on the building on which you place the EE. So if you're ever in someone's city helping and you see a culture building with white sparkles over it that isn't a pet building (because you can't feed and cast the EE - can't cast more than one spell per building at a time), and that particular building doesn't have helping hands on it, that's the one you should click to help the person out the most with their culture boost.

Thanks for the information, I don't visit their cities, I just help from my city.

 

[Gladiola]

I'm not experiencing this problem, playing through the Chrome browser on a Chromebook.

Are you sure that you haven't helped those cities in the past 23 hours?

 

[Revo1]

IDK, I did have a problem with it kicking me out yesterday though on my Chromebook with the latest Android Elvenar app, and on my MacBook Pro running Big Sur (11.3.1) and Safari (14.1)

 

[Enevhar Aldarion]

Are you sure that you haven't helped those cities in the past 23 hours?

Look closer at the pic and you can see the hands are missing completely from the bottom bar. The hands stay there after visiting, but they are greyed out and mousing over them will show you how long you have to wait until you can help again.

 

[Revo1]

Yes.

 

[ajqtrz]

If you hover over where the hand should be does anything happen? It may be the color (greyed out or whatever color it is when it is saying you can do NH), may not be registering. The icon could still be there but, in that case, whatever is behind it shows through as there is no color value in for the object. To find out, hovr over the area and see if anything shows up as a tool tip.... like how long to the next NH. If the icon is actually there but just invisible then clicking on it should still allow you to do your NH, btw.

AJ

 

[Darielle]

I'm not experiencing this problem, playing through the Chrome browser on a Chromebook.

Are you sure that you haven't helped those cities in the past 23 hours?

Even if I had, there would still be a hand there. It would just be grayed out. As you can see in the pic, there is no hand at all.

Edit: Sorry; I didn't see that Enevhar has already answered you.

 

[Darielle]

Just want to say that when I woke up today, everything was back to normal. I guess it was a temporary glitch. Thanks, everyone.

 

[Revo1]

Your welcome, I hope we don't get it again.