ajqtrz
Chef - loquacious Old Dog
Well, maybe it's happened to you, maybe not. One of my fellowship players suddenly tried to log into her account and was told that her password was wrong. No problem, you say? Hit the password reset link? Yeah, good idea! Hit....go to email....look....no password reset link. Try again, same results.
What to do? Hmmmm.... I know, go to support! Go to support...."Please log in" it says. Opps, wrong password. Hit reset link (hopefully). Alas no response in email.
She changed her email on Sept. 13th or so, she says. She got a confirmation msg and confirmed it. I contacted Inno via my support for her and told them about the problem. They told her to reset her password via the reset button. I tried again. They said they couldn't discuss the problem with me due to EU privacy rules. They added that she should just log into her personal support account and they could then help her. (Do they actually read the emails? Like most companies I think they scan, push a canned response, and go on....sigh).
Today she wandered the internet until she found a general contact link to Inno. She explained her problem and (hopefully) they will just go to her account, look at her email address, and send the needed link. Wouldn't that be sweet?
I know they have the proper address since she confirmed it. So what's the problem? She cleared her internet cache (after walking her through it), but no luck. Any ideas?
Anybody else have this king of circular problem?
What to do? Hmmmm.... I know, go to support! Go to support...."Please log in" it says. Opps, wrong password. Hit reset link (hopefully). Alas no response in email.
She changed her email on Sept. 13th or so, she says. She got a confirmation msg and confirmed it. I contacted Inno via my support for her and told them about the problem. They told her to reset her password via the reset button. I tried again. They said they couldn't discuss the problem with me due to EU privacy rules. They added that she should just log into her personal support account and they could then help her. (Do they actually read the emails? Like most companies I think they scan, push a canned response, and go on....sigh).
Today she wandered the internet until she found a general contact link to Inno. She explained her problem and (hopefully) they will just go to her account, look at her email address, and send the needed link. Wouldn't that be sweet?
I know they have the proper address since she confirmed it. So what's the problem? She cleared her internet cache (after walking her through it), but no luck. Any ideas?
Anybody else have this king of circular problem?