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ajqtrz
Chef - loquacious Old Dog
Over the years I've played Elvenar I've contacted support a few times and found them very responsive. The speed of the response is nice and reliable, and the answers are usually pretty good -- even if they point out it's an "I-D-10-T" error ("ID1OT"). Polite and quick is a pretty good description of their overall response, even if, sometimes they aren't accurate and forget to actually read the entire notice from me.
In the course of my reports though, I've often run into two problems. First, they insist they need a "screen shot." Why? Are the verbal descriptions that unclear? When I say "I have the trader open and the top trade is complete but the other trades are blank except for what's being offered and the button to accept the trade. or "the entire screen grows dim and I can only click on the options/settings button." Now a picture might give them something more, but why not just ask for what they are looking instead of making me take a picture? (I suspect it's all tied into younger people expecting images in place of text and the difficulty of actually comprehending that is written, -- a point researchers are finding more and more prevalent in young people). In any case, I would like to see help read more carefully before responding. I've notified them that I have a problem, what the problem is, and what steps I've taken to solve it only to have them shoot back a list of the steps I just told them I took to solve it!
Second, when they do ask for images I can attach exactly 1 image. The recent trader problem is a case in point. I documented with images the 8 things I saw as I moved from the trader working fine to the whole game locking up. I then showed the, in the locked screen, and how the Options/Setting button "sort of" worked, though it displayed only one small icon. 8 images in all. I went to send them in the "reply" to their request for images and could upload only a single image. The applicable options were "link" and "Send Reply," no "attache file" box. So I started a new report and that allowed me a single image. I thought about sending them 7 more reports, one image per report, but that's just silly. Perhaps you can attach more images to the original notice but I didn't see how.
So two things: read the reports more carefully, and allow multiple images to be attached to the original and to the reply. Those are my suggestions. You have any?
AJ
In the course of my reports though, I've often run into two problems. First, they insist they need a "screen shot." Why? Are the verbal descriptions that unclear? When I say "I have the trader open and the top trade is complete but the other trades are blank except for what's being offered and the button to accept the trade. or "the entire screen grows dim and I can only click on the options/settings button." Now a picture might give them something more, but why not just ask for what they are looking instead of making me take a picture? (I suspect it's all tied into younger people expecting images in place of text and the difficulty of actually comprehending that is written, -- a point researchers are finding more and more prevalent in young people). In any case, I would like to see help read more carefully before responding. I've notified them that I have a problem, what the problem is, and what steps I've taken to solve it only to have them shoot back a list of the steps I just told them I took to solve it!
Second, when they do ask for images I can attach exactly 1 image. The recent trader problem is a case in point. I documented with images the 8 things I saw as I moved from the trader working fine to the whole game locking up. I then showed the, in the locked screen, and how the Options/Setting button "sort of" worked, though it displayed only one small icon. 8 images in all. I went to send them in the "reply" to their request for images and could upload only a single image. The applicable options were "link" and "Send Reply," no "attache file" box. So I started a new report and that allowed me a single image. I thought about sending them 7 more reports, one image per report, but that's just silly. Perhaps you can attach more images to the original notice but I didn't see how.
So two things: read the reports more carefully, and allow multiple images to be attached to the original and to the reply. Those are my suggestions. You have any?
AJ
