I figured I'd address this here since I see it come up every so often.
With most issues regarding rewards, we do not report the problem until it's been about an hour, occasionally there will be delays and this timeframe is considered reasonable. In this hour you'll get a response from the Support Team in the general vein of "the rewards are still processing". After an hour, we will report the issue to the developers, and on the weekends or after 5pm CET, this means calling the Developers in Germany, and often, due to the time change, sleeping. At this point you will also receive a very general, "We know about the issue, it's been reported, thanks" response from support. This doesn't mean that we don't appreciate that you've submitted the ticket, we do. We cannot look into any player accounts unless a ticket has been submitted due to privacy laws. As a general rule if something goes down in the game, we will receive hundreds of tickets about it and the team just cannot type out individual responses to every one. You are 100% getting a copy/paste reply.
Other issues you might report, the support team does look into each and every one. If they say you didn't complete a task that you think you did, or didn't earn something you thought you did, then it's highly likely you did not. Almost every supporter we have is in the final chapter, they know what to look for, and they'd happily make sure it was returned to you if it's missing. However, if you ever want a second set of eyes you are welcome to reply back and ask for a review by a Community Manager, or to message me here and ask me to take a look.
The support team also cannot make changes to the game. They can forward any suggestion or complaints on, but they are not programmers and do not have the ability to implement any changes in the game. They're simply players like you that volunteered to help. They also aren't supposed to tell you if they hate a feature just as much as you, since they're speaking for InnoGames. So very often they have much sympathy for your situation, but it's out of their hands.
Lastly, it is against the game rules to share any Support communications anywhere. Here on the Forum, or on any of the other Elvenar groups. This is a privacy issue, Germany has strict privacy laws, and communications with support are considered a part of this. If you'd like to share something they've told you, you must request their permission.