Won't Let Me Purchase Diamonds via PayPal

[DeletedUser2681]

I've been playing this game for a couple months now and have never had any issues purchasing diamonds through my PayPal. Since a couple days ago, I keep getting the same issue where it gets to the point where I select my payment type and then the next screen pops up. Instead of going directly to PayPal as it used to, it buffers for a few seconds and then a message displays saying "An internal error has occurred."

I'm running Windows 7 and I use Google Chrome. I tried it on Firefox as well with the same issue. My Adobe Flash player is up to date and I just recently made a few purchases on my PayPal account through BestBuy and eBay last night with no issues.

If anyone knows how to fix the issue, I would be very grateful as I'm down to like 10 diamonds.

Spoiler: PayPal

Edited by Missanthropy. Images may not display larger that 640h x 480v pixels.​

 

[DeletedUser2446]

I am having the exact same issue.

 

[DeletedUser115]

Hi there -

We are aware of an issue with PayPal at the current moment. Most issues arise when using the same browser you have previously used for purchasing.

Can you please try clearing your cache or using a different browser to see if your payment method will process?

If not, please do not hesitate to contact support by right clicking in-game and select the 'Support' text.

 

[DeletedUser1987]

Just tried using Microsoft Edge. It keeps telling me the process was not completed.

 

[DeletedUser115]

Just tried using Microsoft Edge. It keeps telling me the process was not completed.

We are sorry you are having issues.

Can you please contact support and click the ticket type as 'Payment'.

 

[DeletedUser2446]

We are sorry you are having issues.

Can you please contact support and click the ticket type as 'Payment'.

Thank you Aider. The issue is resolved now.