No need for bold and all caps characters. Suggestions are always welcome, of course.
When suggestions are made and ignored; when requests for information from moderators and/or developers falls on deaf ears, then bold or caps is really all I have left. The communication has been lacking for a very long time and I'd argue is far more of an issue than
any other problems. At least with proper communication, players would understand the developers' design decisions and much of the negative feedback lately could have been minimized. Take the change in the workshop and factory requirements, for instance. A lot of the negative feedback was about not being properly informed of this change ahead of time, and yet when players voiced their concern regarding this, the only response we got was "we dont release information ahead of time." That is precisely the problem. (It's not like we were asking for quest details or anything.) A simple in-game news bulletin suggesting we get our factories upgraded before the next event would have been sufficient. Likewise, an in-game news bulletin announcing the tournament bug has been fixed would have been greatly appreciated. (And it would make your hard work as a moderator much easier. You wouldn't have to deal with angry players as often. Win-win.)
Edit: The problem extends to the live Q&As, which I always love and continue to watch. But unfortunately a lot of the Q&As can be summed up like this:
- Player asks an interesting question.
- Developer giggles, acts coy and says "Well *something* is coming, tee-hee, but we can't say anything."