EarthbornIcarus
Active Member
Why do we pay same exact amount for a pack of diamonds, but get 6500 on website, and only 6000 when pay on Mobile???
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Your Elvenar Team
DIAMOND Purchase- Different amount on website than Mobile.
- Thread starter EarthbornIcarus
- Start date
Enevhar Aldarion
Oh Wise One
Because Google and Apple get a cut of the payment, so you get less for your money from them than buying directly from Inno in the browser.
EarthbornIcarus
Active Member
That is not cool. I am asking for a refund.
That is not something they make people aware of before they purchase. Its unethical, and shady.
Unbelievable.
That is not something they make people aware of before they purchase. Its unethical, and shady.
Unbelievable.
samidodamage
Buddy Fan Club member
Just so you know, Inno Games has no control over these charges nor does any company who provides access to their apps on mobile platforms. Any disclosure regarding this is the responsibility of the company operating the App Store, either Google or Apple.
DeletedUser5323
Guest
Has anyone been charged tax on diamond purchases? My last purchase they charged me 8.25% tax. which they have never done before.I am under the impression that my state only charges tax on tangible goods.
Enevhar Aldarion
Oh Wise One
No, some states charge sales tax on anything you buy online, not just physical goods.
DeletedUser5323
Guest
Mine does not. My state only charges sales tax on tangible goods. Diamonds on this game are not tangible goods LOL
Please respond if anyone else has had this issue.
Please respond if anyone else has had this issue.
Pheryll
Set Designer
DeletedUser2959
Guest
How is this unethical and shady? They tell you how many diamonds you get and how much they cost. How the hell is that unethical? They already lose 5-6% from the credit card processor and then the stores take another chunk. I'm just not getting the outrage here.
Enevhar Aldarion
Oh Wise One
I do not remember the exact date, but sometime in the past year or so I had looked at the diamond deals while on mobile because I had some Google Play Cash to use and saw this difference, where before that, I had always made my purchases when in the browser. I was surprised by this difference too, but not upset. But I can understand someone being upset if they had previously done their spending through the app and then looked at the deals in the browser and saw all the diamonds they had missed out on by buying from the wrong place. Also, I think Inno eats whatever is lost to the credit card costs, bu they cannot also eat the cost that is lost to the app platforms, or the diamond amounts would be the same on all platforms.
Ashrem
Oh Wise One
two problems with that:
- If a company that brings in a quarter of a million dollars a year is paying 5%+ to their credit card processor, they are idiots. My last employer brought in less than 50 million a year and was paying less than that. The worst fees (for manually entered online transactions without secure verification) are currently about 3.5% for small and high-risk businesses.
- When sales are processed though a mobile store, it is the store owner that is paying the fee, so regardless of how high the credit card processing fee is, it's embedded in the 30% the store takes.
The other 25% is us paying Apple and Google for the privilege of letting them lock us into a closed app store that is theoretically safer, and the developer paying for the app stores to make their product easy to find.
Enevhar Aldarion
Oh Wise One
Is it really that high of a fee, though? Going by the cheapest deal for diamonds, it is US $5 for 500 diamonds through the browser and US $5 for 440 diamonds through the Google Play Store. (Side note, no clue if it is the same amount from the Apple Store.) That is only a 12% difference in product for the same price. So either the percent you are saying is off or Inno is actually eating some of the app store fees.
Ashrem
Oh Wise One
They're clearly eating some of it. Considering the app stores have added several hundred thousand clients, that's a not-unreasonable price of doing business. If they tried to make them generate the same profit, no-one would buy them,
Deleted User - 3932582
Guest
@Ashrem is correct:
https://support.google.com/googleplay/android-developer/answer/112622?hl=en (Google, straight up and to a point)
https://www.apple.com/ios/app-store/principles-practices/ (I am surprised that I found fees at all on Apple's site, but you can find the info in the small box about "Paid" content).
mucksterme
Oh Wise One
as far as the tax charge goes
make sure what your state charges tax on
if an online retailer is charging you sales tax on something your state doesn't charge tax on, chances are that money is not being passed on to the state and should be refunded to you
i don't know about intangible goods
but i know PA doesn't charge tax on food
so if i go to Amazon and order a case of paper towels ans two pallets of slim jims
i will only be charged tax on the towels
although there would be the hidden cost of indigestion and possible cardiac arrest from the slim jims
( do they still make Slim Jims? )
make sure what your state charges tax on
if an online retailer is charging you sales tax on something your state doesn't charge tax on, chances are that money is not being passed on to the state and should be refunded to you
i don't know about intangible goods
but i know PA doesn't charge tax on food
so if i go to Amazon and order a case of paper towels ans two pallets of slim jims
i will only be charged tax on the towels
although there would be the hidden cost of indigestion and possible cardiac arrest from the slim jims
( do they still make Slim Jims? )