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Ariel Greensleeves
Active Member
Hacked as in "someone outside my household accessed my account." My husband and I both play cities under the name Ariel G. Until recently, it was just my city on Ceravyn (untouched). My husband started his own city in Sinya Arda about a month ago. Last night, after he had logged off the game and possibly even after he SHUT DOWN the computer, a hacker put in 1 new workshop, deleted a bunch of residences, the training ground, and a workshop, then upgraded one building using RR. They did not use up diamonds (thank goodness)! I contacted Inno, and they claim that it was not a bug. And maybe it had nothing to do with the movements and whatever that they do on Monday mornings (way before we woke up in the USA, presumably). Their answer implies that I somehow sold 15 buildings "accidentally". For the record, I have played almost 4 years and never ever sold even 1 building by accident.
"We understand your frustration, but we can assure you that this was not a bug.
These buildings were removed 25 minutes after the new workshop was placed in your city and 20 minutes before the Sleepy Titan was upgraded.
Unfortunately, we cannot restore all of the buildings that were removed."
But Someone touched my account in a very non-random way. Was it while I was not playing but perhaps my computer was still on? (VERY ALARMING) Or was it when my computer was turned off? (Less alarming bc I assume that would be a problem in the server, not the real world). My husband found a peculiar neighbor city map a few days ago (MasterAra in Sinya Arda). Center buildings cleared out (just like his). Roads spelling "hacked" placed. Happened sometime between June 4-18. I don't know if the hacker put in the roads or the player.
I am not trying to slam Inno. I have sent them further information since I first reported the disappearance of my buildings and am awaiting a reply. Meanwhile, I'm only in Ch 4 and am rebuilding. I just want to know if this happened to anyone else?
"We understand your frustration, but we can assure you that this was not a bug.
These buildings were removed 25 minutes after the new workshop was placed in your city and 20 minutes before the Sleepy Titan was upgraded.
Unfortunately, we cannot restore all of the buildings that were removed."
But Someone touched my account in a very non-random way. Was it while I was not playing but perhaps my computer was still on? (VERY ALARMING) Or was it when my computer was turned off? (Less alarming bc I assume that would be a problem in the server, not the real world). My husband found a peculiar neighbor city map a few days ago (MasterAra in Sinya Arda). Center buildings cleared out (just like his). Roads spelling "hacked" placed. Happened sometime between June 4-18. I don't know if the hacker put in the roads or the player.
I am not trying to slam Inno. I have sent them further information since I first reported the disappearance of my buildings and am awaiting a reply. Meanwhile, I'm only in Ch 4 and am rebuilding. I just want to know if this happened to anyone else?
