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Inserting a rune into AW not working

DeletedUser915

Guest
I tried to insert a rune and this is what I got as a response. When I refresh I get that I have a rune to insert. when I try to insert I get this error message.
 

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DeletedUser61

Guest
Your client is showing a Rune Shard that the Server doesn't know about. Reloading the page forces them to synchronize.

It's still a issue, but it's a timing & synchronization problem. The work around is to reload the page shortly before you work on your AW Runes, your Expansions, or your Laundry List.
 

DeletedUser915

Guest
Katwijk said:
Your client is showing a Rune Shard that the Server doesn't know about. Reloading the page forces them to synchronize.

It's still a issue, but it's a timing & synchronization problem. The work around is to reload the page shortly before you work on your AW Runes, your Expansions, or your Laundry List.
Click to expand...
I reloaded it, refresh the page and still get the same thing.
 

DeletedUser115

Guest
Hi frantastic -

We have been able to confirm this issue is occurring when the rune shards are not actually leaving the available once applied. As Kat stated, refreshing after getting this error message usually causes the empty rune shard to be removed.

Can you please confirm that after refreshing your browser your rune shard is still being displayed and keeps giving the same issue? If so, can you please create a support ticket, so we can look into this issue?
 

DeletedUser915

Guest
Aider said:
Hi frantastic -

We have been able to confirm this issue is occurring when the rune shards are not actually leaving the available once applied. As Kat stated, refreshing after getting this error message usually causes the empty rune shard to be removed.

Can you please confirm that after refreshing your browser your rune shard is still being displayed and keeps giving the same issue? If so, can you please create a support ticket, so we can look into this issue?
Click to expand...
Both the pictures in the original post were taken AFTER I have tried to enter the rune and could not and had already refreshed the game and tried again/
 

DeletedUser115

Guest
Thank you for providing this information.

Can you please submit a support ticket, so I can look at your account. :)
 
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