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DeletedUser43
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"I'm very comfortable with folks indicating that they have on-going problems. My concern, rather, is with folks who don't seem to be making an effort to run down the conditions that allow those bugs to persist."
Wow. I don't think blaming customers for not fixing a broken product will get make them spend more money. (Nor is this forum for detailed bug reports. Those were supplied on the beta server where beta testers are doing their jobs.)
"BUT I'd suggest that chasing down bugs IS part of the larger game."
Not for the paying customers it isn't. Or did you think you were commenting in the beta forum? This is the live US server.
"Stated bluntly, whining about "the problems" isn't a useful contribution."
Reporting issues that are wrong with the game is not whining, neither is expressing dissatisfaction. Complaints are opportunities for companies to save customers. Would you thwart that opportunity? Silencing dissent won't help the owners make money. Most people who are unhappy never say a word and just leave, therefore, the few folks that do speak up are greatly helping the company earn money.
"Network connectivity issues, including high transaction volumes and firewalls.
http://www.speedtest.net/ will help you isolate connectivity issues." "You need to understand how caching, and the just in time delivery of game graphics is controlled, and the effect of Hardware Acceleration." "You need to understand how distributed client/server applications and game loops actually work."
Actually, no, no I don't need to understand. I don't know how a car works and yet, the auto manufacturers all compete to have me spend my money on their vehicles. Players have many choices in entertainment. They work hard for their money. They are exchanging their valuable dollars for a product.
"I'm an engineer, by both training and inclination, and I enjoy running down problems"
Ok.
I appreciate that, but this is a business and a business needs to make money. Unhappy customers don't pay. Many customers don't enjoy problems. In fact, problems make some customers angry. Angry customers tell more people about how bad a thing is than happy customers tell people how good a thing is. Clearly, you are coming at problems from an engineering standpoint, I am coming at them from a business aspect. An engineer gets paid by the company, a company gets paid by customers. Our difference in approaching issues seems to be our focus.
Wow. I don't think blaming customers for not fixing a broken product will get make them spend more money. (Nor is this forum for detailed bug reports. Those were supplied on the beta server where beta testers are doing their jobs.)
"BUT I'd suggest that chasing down bugs IS part of the larger game."
Not for the paying customers it isn't. Or did you think you were commenting in the beta forum? This is the live US server.
"Stated bluntly, whining about "the problems" isn't a useful contribution."
Reporting issues that are wrong with the game is not whining, neither is expressing dissatisfaction. Complaints are opportunities for companies to save customers. Would you thwart that opportunity? Silencing dissent won't help the owners make money. Most people who are unhappy never say a word and just leave, therefore, the few folks that do speak up are greatly helping the company earn money.
"Network connectivity issues, including high transaction volumes and firewalls.
http://www.speedtest.net/ will help you isolate connectivity issues." "You need to understand how caching, and the just in time delivery of game graphics is controlled, and the effect of Hardware Acceleration." "You need to understand how distributed client/server applications and game loops actually work."
Actually, no, no I don't need to understand. I don't know how a car works and yet, the auto manufacturers all compete to have me spend my money on their vehicles. Players have many choices in entertainment. They work hard for their money. They are exchanging their valuable dollars for a product.
"I'm an engineer, by both training and inclination, and I enjoy running down problems"
Ok.
I appreciate that, but this is a business and a business needs to make money. Unhappy customers don't pay. Many customers don't enjoy problems. In fact, problems make some customers angry. Angry customers tell more people about how bad a thing is than happy customers tell people how good a thing is. Clearly, you are coming at problems from an engineering standpoint, I am coming at them from a business aspect. An engineer gets paid by the company, a company gets paid by customers. Our difference in approaching issues seems to be our focus.
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