samidodamage
Buddy Fan Club member
A story:
Part 1
Where life is always full of sunshine and flowers! Sami went to live in the back of beyond (near where she grew up) almost 15yrs ago. There were challenges as Sami had gotten accustomed to the benefits of modern conveniences in 'city living' and access to those conveniences was severely curtailed.
There was no more starting a late dinner, realizing she had missing ingredients and popping over to the local grocery store and back in less than 15min. Now, a one way trip to a grocery store is a 20min drive; it closes at 10pm during the week and 9pm on weekends. For one that is open 24hrs, it's 30min one way driving.
There is no 'cable' company with lines run out this far. Sami substituted satellite services (like DishNetwork/DirecTV), but learned those services (while as expensive as cable subscriptions) are nowhere near as reliable as cable. They are vulnerable to completely losing service when it rains. The most reliable and fastest internet available was a DSL line which was installed as well. It was early 2008 and Sami got a Netflix subscription; that was the early days when you received DVD's in the mail and returned them the same way. Sami and family learned to order DVD's they'd like to see and hold off watching until there was a 'loss of service' event. After each event, DVD's were returned and a new set ordered. Cellphone service was spotty at best. None of the household cellphones could get a signal without going outside and walking around the yard to find a 'good spot'. Sami covered this with having a landline bundled with her DSL internet service 'in case of emergency' and for incoming calls. Two 'good spots' in the yard had outdoor seating provided; though it was still annoying when it rained.
Over the years, things have improved. All cellphones can now get one bar of service inside the house, and the towers have been upgraded to 4G. That's sufficient for talk and text. A few years ago, Sami's ISP began upgrading to fiber optic lines and offered speeds of 100Mbps. Sami signed up right away. In the intervening years, Sami's daughter had grown up and Sami was a grandmother as well. Her daughter and grandson live with Sami and Mr. Sami. It was getting hard to keep all devices running on a DSL line (and the lines themselves were old and had their own issues). When they first installed the fiber optic, they were unable to deliver 100Mbps, but they could deliver 75 at a slightly reduced rate. That speed was sufficient for her needs then and remains so today.
Sunshine and flowers left SamiLand on August 13th. Internet service was unable to be delivered over the fiber optic lines. On August 20th, the ISP appeared to have repaired the issue, but service remained unreliable off and on. Then, it went completely away on Sept 23rd. The first available appointment for a tech to come to the residence was Oct 3rd. On 9/29 Sami received a marketing text from her ISP: Great news: We've just upgraded your internet speed to 100Mbps at no additional charge. Sami still had no access to said internet at any speed...
In the subsequent weeks, there were at least 3 more 'at residence' tech appts as the support ticket was escalated, including the last one on 10/18. As of October 18th, internet has appeared to return, though Sami is not convinced it will remain. The internet speed is now in the range of 'up to' 75Mbps, not 100. Download speed test is hitting in the high 60's for the tower that's connected via ethernet line to the modem.
Sami learned something new over the last several weeks: it takes 2 bars of service to run a hotspot that a computer can log into (otherwise it's too slow to connect). There is one spot in a north window of the house right next to the window latch where a cell will reach that 2 bars. (Imagine the calisthenics gone through by the members of her household figuring that one out!). Even then, it was not enough speed for her old (iphone 10) to load Elvenar on her phone, though she regularly does her daily neighbor visits via that phone (when it's connected to the household wifi). Since Sami knew her challenges here and had fiber optic internet, she elected a 'limited data' cell plan (4GB/line) for the family. If a line used all its data, additional data would be automatically added at a cost of $10/2GB until the account reset for the next month. That was 'insurance' for when there were issues with the ISP delivering service. Historically, no outages had lasted more than 4-5 days, so that cost seemed acceptable. Never in a million years did Sami think she'd be without ISP service completely for 6 out of the last 8 weeks...
Part 1
Where life is always full of sunshine and flowers! Sami went to live in the back of beyond (near where she grew up) almost 15yrs ago. There were challenges as Sami had gotten accustomed to the benefits of modern conveniences in 'city living' and access to those conveniences was severely curtailed.
There was no more starting a late dinner, realizing she had missing ingredients and popping over to the local grocery store and back in less than 15min. Now, a one way trip to a grocery store is a 20min drive; it closes at 10pm during the week and 9pm on weekends. For one that is open 24hrs, it's 30min one way driving.
There is no 'cable' company with lines run out this far. Sami substituted satellite services (like DishNetwork/DirecTV), but learned those services (while as expensive as cable subscriptions) are nowhere near as reliable as cable. They are vulnerable to completely losing service when it rains. The most reliable and fastest internet available was a DSL line which was installed as well. It was early 2008 and Sami got a Netflix subscription; that was the early days when you received DVD's in the mail and returned them the same way. Sami and family learned to order DVD's they'd like to see and hold off watching until there was a 'loss of service' event. After each event, DVD's were returned and a new set ordered. Cellphone service was spotty at best. None of the household cellphones could get a signal without going outside and walking around the yard to find a 'good spot'. Sami covered this with having a landline bundled with her DSL internet service 'in case of emergency' and for incoming calls. Two 'good spots' in the yard had outdoor seating provided; though it was still annoying when it rained.
Over the years, things have improved. All cellphones can now get one bar of service inside the house, and the towers have been upgraded to 4G. That's sufficient for talk and text. A few years ago, Sami's ISP began upgrading to fiber optic lines and offered speeds of 100Mbps. Sami signed up right away. In the intervening years, Sami's daughter had grown up and Sami was a grandmother as well. Her daughter and grandson live with Sami and Mr. Sami. It was getting hard to keep all devices running on a DSL line (and the lines themselves were old and had their own issues). When they first installed the fiber optic, they were unable to deliver 100Mbps, but they could deliver 75 at a slightly reduced rate. That speed was sufficient for her needs then and remains so today.
Sunshine and flowers left SamiLand on August 13th. Internet service was unable to be delivered over the fiber optic lines. On August 20th, the ISP appeared to have repaired the issue, but service remained unreliable off and on. Then, it went completely away on Sept 23rd. The first available appointment for a tech to come to the residence was Oct 3rd. On 9/29 Sami received a marketing text from her ISP: Great news: We've just upgraded your internet speed to 100Mbps at no additional charge. Sami still had no access to said internet at any speed...
In the subsequent weeks, there were at least 3 more 'at residence' tech appts as the support ticket was escalated, including the last one on 10/18. As of October 18th, internet has appeared to return, though Sami is not convinced it will remain. The internet speed is now in the range of 'up to' 75Mbps, not 100. Download speed test is hitting in the high 60's for the tower that's connected via ethernet line to the modem.
Sami learned something new over the last several weeks: it takes 2 bars of service to run a hotspot that a computer can log into (otherwise it's too slow to connect). There is one spot in a north window of the house right next to the window latch where a cell will reach that 2 bars. (Imagine the calisthenics gone through by the members of her household figuring that one out!). Even then, it was not enough speed for her old (iphone 10) to load Elvenar on her phone, though she regularly does her daily neighbor visits via that phone (when it's connected to the household wifi). Since Sami knew her challenges here and had fiber optic internet, she elected a 'limited data' cell plan (4GB/line) for the family. If a line used all its data, additional data would be automatically added at a cost of $10/2GB until the account reset for the next month. That was 'insurance' for when there were issues with the ISP delivering service. Historically, no outages had lasted more than 4-5 days, so that cost seemed acceptable. Never in a million years did Sami think she'd be without ISP service completely for 6 out of the last 8 weeks...