I have seen one other company ruin the experience for players. I used to love a certain game (I don't know if I'm allowed to say Pearl's ... I'll leave off the last name of the game just in case), but after the developers made bad decision after bad decision, I almost never play it now. It's a shame that companies do that. The MOST important thing a company can do is 1, find out who is playing their game, the demographics of a typical player, and then 2, make a random selection of that specific target group and then ask them about upcoming features, how they feel about them, how the features should be rolled out (or if they should at all), etc. And 3, LISTEN to what their focus groups have to say.
I'll never forget when I was part of one of the early focus groups for Ebay. They had done that ... determined who mostly sold on ebay and where they were located, etc. I got a phone call one day from Ebay headquarters in San Jose, California. They asked me if I'd like a 3-day trip, all expenses paid, to come to San Jose and partake of a focus group. I jumped! I hopped on the plane and was greeted at the airport by someone holding an "Ebay Focus Group" sign. He took me to a hotel where I rested until evening, when I was taken to dinner in a van along with about 20 others in the group, when I first got to meet "my" group. The real work would only happen at 7am the next day, when we were all driven from the hotel (the hotel had a scrumptious free breakfast) and taken to Ebay headquarters, where we had to sign a nondisclosure form and then were taken for a tour. Then around 9, we got down to work. They showed us what they were planning, and asked us for our ideas on what to implement and problems we saw. One thing we noticed was that we were all in our 40s and 50s, and everyone at Ebay was 30 or younger (or at least looked it). They mentioned that disconnect, which is the reason they decided to do this focus group, to understand their demographic target. The next day went the same as the first, with another great meal in the evening at an Italian restaurant. (The first night was Japanese sushi.) On our final day, we spent half a day at Ebay, telling them our final thoughts and having a little goodbye party, before they drove us to pick up our luggage and on to the airport. It was a memorable trip, didn't cost me a dime, and even better when we saw a lot of the things we discussed implemented in the following year. We felt like we were listened to. I'll never forget that trip. Inno should do something similar, so that there wouldn't always be this constant disconnect between the players and the company. They could learn a lot from their average player.