It's folks like us playing the game daily that can give the best input. I'm not saying no wait times to accomplish goals, but do we have to wait till Christmas to finish a chapter in the tech tree? They are developing this game as they go. It's not like it's been out for years and years tested and perfected, which is why we go through so many changes. Some of these are not working well, others have made great improvements.
As far as paying to play, it's players such as myself and many others that are a huge part of their income. If we all stopped spending money in it that would make a monetary hit to their pockets. They count on people buying preium services for a reason. It makes them money. The game is growing far too slow now with the new chapter and it making it less desirable to play. I can't justify spending any more in it. I'll still play it, but for how long I don't know. I liked playing it daily, but the time that it takes now to get anything done only requires playing every two days. Outside of checking in fellowships and trades that is what it is deduced to now.