Isn't that what Support is here for?
The real issue seems to be lack of communication behind closed doors. I
know that it is very frustrating for the Elvenar support teams on every server/market these days.
It's better to answer our questions with a "We don't know the answer" rather than saying nothing at all. That looks bad.
But they may not be allowed to say anything about certain issues, or they may be as in the dark with info as we are lately, and that's frustrating for everyone, mods and players combined.