Helya is the "Community Manager" not a Forum Moderator (although she does moderate the forum and looks after support too). From what I was told from a Private conversation with a prior CM they are actually a paid employee of INNO, (although they couldn't pay me enough to do what they do) they work on a salary and put tons of extra hours in for free. The Forum Mods and support people are volunteers and don't get paid by INNO. I think this is why we no longer have any Forum Mods, as they ask too much from them for nothing but a thank you. I looked into being a forum mod once when I was new to the game, but you had to go through a real job like video interview and you had no say in what forum you would be volunteering for and had to say only good things about INNO no matter what you actually thought about a subject or change and that is something I could not trust myself to do!! lol. Hats off to all the mods and support people you have a hard job and I have a great amount of respect for any that are willing to do that and put the time in that they do for nothing. Especially when INNO changes things they know will cause support to be over flowing with tickets and give very little or no info about things before hand and let bugs go to live even after they were found long before it went to live. Good thing we have beta players to let us know in advance, but very few players come here or beta to know what is coming in advance.
I used to play on beta too, but I did it to find bugs and have them not come to live and to give input on new features. I was sad to see most feed back totally ignored and watched as they sent bugs to live (unless they were game breaking) even when they knew about them. They would fix them in the next update, but I really felt like it was a waste of my time really. So stopped helping on beta. It is sad really to have players willing to help, but not really let them or hardly take any of their input seriously.
At least with no FA I will have more time to come and rant here on the forums!!! lol