Ashrem
Oh Wise One
Without knowing the specifics of your city and the quests invplved it's tough for other players to know wht's happening, but if it helps, some quests only count things from Factories of a high enough level. While others will count everything you produce in a building including collection from lower level factories and event buildings that give goods.Well the method the game uses is totally confusing. The requirements keep changing constantly. In the last 10 minutes it’s gone from : 1150/4500 to 1305/3600 to 1090/4500. As you can see the final credit is LOWER then the first, which means I lost production credit by collecting all my goods. It seems to be totally random . A few hours ago I got 30 production credit by collecting 30 steel from the merchant, but none from collecting steel from manufacturing...... nor credit from collecting anything else. It truly sucks.
The customer service folks should be able to look at the logs when they get your ticket, and can see exactly what went wrong.